Refund Policy

Each turf sets its own cancellation window and refund rules, which are displayed at the time of booking. The following applies in addition to the turf's policy.

Customer cancellations

• Each turf sets its own notice period. It is shown on the turf's page and on the checkout screen before you pay, and again on the booking itself.
• Cancel within that notice period and your booking is refunded, less a cancellation fee if one applies. The fee depends on how close to kick-off you cancel; it is shown with the turf's policy before you pay, and the exact amount you get back is shown before you confirm the cancellation.
• Past it you cannot cancel online — contact the turf directly. Whether they refund is their decision.
• No-shows are not refundable unless the turf explicitly approves.

Turf-initiated cancellations

If a turf cancels a confirmed booking (e.g. weather, maintenance, double-booking), you are entitled to a full refund. We will work with the turf to offer an alternate slot where possible.

Processing time

Refunds are reviewed and approved by our team rather than issued automatically. We aim to approve eligible refunds within 3 working days, and the money typically reaches you within 7–10 working days after that, depending on your bank or wallet provider.

We will normally return it the way you paid. If that is not possible we will contact you to arrange it.

Disputes

If you believe a refund was handled incorrectly, contact [email protected] within 14 days of the booking. We mediate in good faith between customers and turfs.